In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
Upon receiving Your complaint, Riffre shall verify the authenticity and the nature of the complaint and if Riffre is convinced that the complaint is genuine, Riffre will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Riffre reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Riffre in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and Riffre shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Riffre at the earliest. The return process of the product may be restricted by Riffre depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
In the event the return of a product is duly accepted by Riffre , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Riffre or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following: